Welcome to Melissa Hausmann Coaching LLC. These Terms of Purchase govern the sale of services including but not limited to events, online courses, programs, certifications, masterminds, done-for-you services, and sponsorship packages (collectively referred to as “Services”) offered through our website.

By purchasing any Services from us, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Purchase.

Please read them carefully as they affect your rights and liabilities under law and set out the terms under which Melissa Hausmann Coaching LLC (“we”, “us” or “our”) provide services to you, as purchaser of one of our online courses. These terms are subject to any rights you have under consumer law to which we are bound to, and which cannot be waived.

The specific detail about each offer can be found on the sales page which sets out exactly what is included within each offer.

Acceptance of Terms

1. Agreement to Terms: By purchasing Services from Melissa Hausmann Coaching LLC (“Company”, “we”, “us”, “our”), you (“Customer”, “you”, “your”) agree to these Terms of Purchase and any additional terms applicable to certain Services.
2. Modification of Terms: We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of Services after any such changes indicates your acceptance of the new Terms.

Payment Terms and Conditions

1. Pricing and Payment Plans: The cost of Services is as stated on our website at the time of purchase. We offer payment plans as a convenience to you. By selecting a payment plan, you agree to complete all payments as scheduled.
2. Commitment to Payment Plans: Upon entering a payment plan, you are obligated to fulfill the total payment amount, regardless of your participation level or decision to discontinue use of the purchased Service.
3. Non-Cancellation: Customers enrolled in a payment plan may not cancel or opt out of future payments due to non-participation or for any reason other than those explicitly protected under UK consumer law.
4. Non-refundable Deposits: All deposits made are non-refundable except as required by law.

Cancellation and Refunds

1. Right to Cancel: Customers have the right to cancel their purchase within 14 calendar days from the day after the receipt of the product or service for a full refund, without needing to provide a reason.
2. Cancellation Process: To exercise the right to cancel, you must inform us of your decision by a clear statement (e.g., a letter sent by post or email) to [email protected]. Please include your order number for reference.
3. Exclusions to Cancellation and Refunds: The right to cancel does not apply to services fully performed, digital content not supplied on a tangible medium if the performance has begun with the consumer’s prior express consent and acknowledgment that they thereby lose their cancellation right, personalized items, or goods which can’t be returned due to health or hygiene reasons and were unsealed after delivery.
4. Utilization of Services and Bonuses: No refunds will be provided if more than 15% of the course or program has been accessed, watched, or downloaded, or if any bonuses, including but not limited to 1:1 calls, personalized plans, strategy days, or access to events, have been utilized by the Customer. The use of any bonus resources constitutes acceptance of the course, and the Customer forfeits any refund rights.

Exclusions
Please note that whilst we provide refunds in accordance with the Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013, as set out above, as permitted by that legislation, we are unable to accept refunds of the following:

1. Iterms which cannot be returned for health and hygiene reasons unless returned to us unused and in a fully resealable condition with all hygienic seals in place and unbroken.
2. Items which are personalized or made to your specification.
3. Products which are liable to deteriorate or expire rapidly.
4. More than 15% of a course or program has been accessed or watched.
5. Any resources from our courses or programs have been downloaded.
6. Bonuses (e.g., 1:1 calls, strategy days, events, or any other value-added materials) have been accessed or utilized.

Once you have purchased the course, certifications or mastermind, you will have instant access to the training resources. At the point of purchase, you are confirming your express consent to receiving access to the course material immediately. In agreeing to be granted access at the point of purchase you will lose your right to cancel and your right to a refund.

If you have any concerns or queries about your purchase, please contact us immediately via email to [email protected].

We reserve all rights to cancel a course or withdraw our products, for any reason without prior notice. Notwithstanding any right or remedy available to us, we may cancel your enrolment on the course with immediate effect:

• If you fail to pay your course fees by the relevant due date;
• If you breach these terms and conditions;
• As decided at our sole discretion from time to time.

 

Student Responsibility and Program Utilization

• Student Responsibility: It is the Customer’s responsibility to fully engage with and utilize the Services, including attending all scheduled training calls, utilizing provided resources, and participating in any offered bonus materials. The Company is not responsible for any lack of results or dissatisfaction resulting from the Customer’s failure to participate in or fully engage with the Services.
• Effect of Non-Participation: Failure to fully participate in scheduled training, group calls, or other program components does not entitle the Customer to a refund or cancellation of any remaining payments under the payment plan.

 

Complaints Procedure

1. Raising Complaints: If you have a complaint or issue with a Service, you must first contact our customer service team at [email protected] to seek resolution.
2. Complaint Handling: We aim to respond to and resolve all complaints within a reasonable timeframe, typically within 14 business days of receipt.

 

Intellectual Property

1. Ownership of Materials: All materials provided as part of the Services, including but not limited to course content, workbooks, and videos, are owned by or licensed to Melissa Hausmann Coaching LLC. These materials are provided to you for your personal, non-commercial use only.
2. Restrictions: You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material provided, except as permitted under these Terms.

 

Limitation of Liability

1. Disclaimer: While we strive to provide high-quality Services, we do not guarantee any specific outcomes from participation in or use of our Services.
2. Limitation of Liability: To the fullest extent permitted by law, Melissa Hausmann Coaching LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of, or inability to access or use, the Services.

 

 

Governing Law and Jurisdiction
These Terms of Purchase and any disputes arising from or relating to the interpretation thereof shall be governed by and construed under the laws of the United States of America. The US courts shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

Return On Investment Guarantee
All purchases are FINAL and no refunds will be granted.

Disclaimers
Our courses and electronic products have been tried and tested by individuals who are over the age of 18 and from various backgrounds. In working through the material, they have been able to learn and implement strategies to successfully grow in their business.

Whilst all those who have taken part in our courses to date have achieved the desired results, it is not possible to provide any guarantees that you will experience any specific results. Failure to fully participate in the course will limit your ability to benefit from the information provided and will significantly limit any results. The course is not bespoke and includes general advice. Should you feel that you need additional support, then please contact us and we can provide more information about our services, additional fees may apply.

It is your individual responsibility to apply what is shared and taught in the course to your personal circumstances both during the course and afterwards.

In promoting our courses we may utilize testimonials and affiliate marketing from prior clients. All testimonials have been given freely and represent each individual’s own opinion.

We do not exclude or limit in any way our liability:

• For death or personal injury caused by our negligence;
• For fraud or fraudulent misrepresentation; or
• For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

 

Please be aware that the course is delivered entirely in English and no translations are provided for videos or text.

Behavior
Some courses contain group training elements. Where there is a group training element we request and require that at all times your behavior towards others is polite and respectful. We will not be held responsible for the behavior or actions of any other course participant. Should your behavior be deemed offensive or inappropriate, we reserve the right to remove you from the course with immediate effect.

Privacy and Confidentiality
Your privacy and protection of your personal data is important to us. We will keep your personal data confidential and will never share it with unconnected third parties. Your payment information will be processed by a secure third-party processor. We will be provided with your email address and name but never be provided with your financial information.

Please be aware that some training sessions may be recorded, and your name and image/video may be captured. The recordings of the training will be kept and made available to others on the course. If you provide or share any information within these sessions about yourself or your business that information will be shared within the group. Should you not wish to be recorded please ensure that if you attend any training your camera is switched off and your name field is changed to “Attendee” with your initial so that support can still be offered but no personal identifiable information will be captured.

General
Our team is available to support you by email on Monday to Friday between 10am and 4pm. We will respond as soon as possible and within 48 hours during the hours stated.

We intend to rely on the written terms set out in these terms and conditions in respect of the course delivered to you, and the individual terms of the online course you purchase. These written terms shall constitute the entire agreement between us.

If any provision or part-provision of these terms and conditions is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any such modification or deletion shall not affect the validity and enforceability of the rest of these terms and conditions.

These terms and any claim or dispute arising in relation to any purchase will be governed by U.S law. The courts of Colorado shall have exclusive jurisdiction to settle any such claim or dispute.

Contact Information
For any questions or concerns regarding these Terms of Purchase, please contact us at [email protected].